Operations & Supply Chain Management Certificate

Prepares professionals for operations and supply chain management

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Course details

ceus icon CEUs 16.1

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Registration details

Operations & Supply Chain Management Certificate

Prepares professionals for operations and supply chain management

What you’ll be able to do — competencies

  • Explain the importance of operational principles and practices in meeting organizational goals.
  • Examine how lean supply chain processes reduce an organization’s environmental footprint.

Course Description

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This certificate program prepares professionals for the field of operations and supply chain management. It includes four purposely selected courses to position new field entrants competitively: Operations Strategy, Products, & Capacity; Manufacturing and Service Processes; Supply Chain Processes; and Supply & Demand Planning & Control. Students gain industry-demanded competencies by engaging in adaptive learning sessions, critical thinking and problem-solving activities, and applied learning projects.


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  • Computer and access to the Internet
  • College-level English writing and reading skills
  • College-level math skills (e.g., algebra, statistics)

By registering in this certificate program, you acknowledge that you meet the above prerequisites.

Learning Outcomes

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Operations Strategy, Products, & Capacity

  • Identify elements and major concepts of operations and supply chain management.
  • Describe operations and supply chain strategy and how it is implemented.
  • Explain the role of operations in designing products and services.
  • Describe what projects are, how projects are organized, and how network-planning models are used.
  • Explain what capacity management why it is strategically important.
  • Compare capacity planning in services to capacity planning in manufacturing.
  • Describe what a learning curve is and where learning curves are applicable.

Manufacturing and Service Processes

  • Describe manufacturing and business processes.
  • Explain how technology has affected manufacturing.
  • Explain how various manufacturing layouts are used in manufacturing and nonmanufacturing settings.
  • Compare and contrast service processes and systems and how they are organized.
  • Analyze waiting line problems.
  • Analyze different types of process designs.
  • Describe the Six Sigma approach to improving quality and productivity.
  • Describe quantitative aspects of quality management.

Supply Chain Processes

  • Explain lean supply chain management.
  • Explain lean design principles and how they are applied.
  • Apply lean design principles.
  • Explain the role of logistics, distribution, and transportation in supply chain processes.
  • Analyze global sourcing and procurement processes and strategies.
  • Analyze the total cost of ownership.
  • Evaluate sourcing performance.

Supply & Demand Planning & Control

  • Explain how ERP integrates business units through information sharing.
  • Explain how sales and operations planning coordinates manufacturing, logistics, service, and marketing plans.
  • Explain the role inventory management in operations and supply chain management.
  • Explain what material requirements planning (MRP) is.
  • Analyze scheduling problems using priority rules and more specialized techniques
  • Explain the Theory of Constraints (TOC) and processes used to solve bottleneck problems.
  • Compare TOC to conventional approaches.

Next available start dates

We aren’t currently offering this course, but we do update our course offerings on a regular basis. Please check back or browse our catalog for more courses that may be available now.

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