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Dynamics 365 CRM Fundamentals

Develop knowledge and skills to work with CRM platform

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Course details

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Registration details

Dynamics 365 CRM Fundamentals

Develop knowledge and skills to work with CRM platform

What you’ll be able to do — competencies

  • Explore the capabilities of Dynamics 365 Marketing
  • Describe and explain the capabilities of Dynamics 365 Sales
  • Discover the capabilities of Dynamics 365 Customer Service
  • Describe and explain the capabilities of Dynamics 365 Field Service
  • Explore the capabilities of Dynamics 365 Project Operations (CRM)

Course Description

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Discover the fundamentals of Dynamics 365, Microsoft’s customer engagement platform. Learn to use the business and operations applications within the CRM platform.

Note: Students who have completed this course will be able to take the optional Microsoft certification exam (MB-910 Microsoft Dynamics 365 Fundamentals (CRM)).

Prerequisites

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  • Basic knowledge of financial principles and business operations is recommended.
  • Basic level of familiarity with computer technology, cloud computing, and the internet

Next available start dates

We aren’t currently offering this course, but we do update our course offerings on a regular basis. Please check back or browse our catalog for more courses that may be available now.

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