IT Support Proficiency

Develop technical knowledge and skills to support computers and users

course image

Course details

ceus icon CEUs 3.0

schedule icon Schedule Days

location icon Location Online

cost icon Cost

$1,845

payment plan

Registration details

IT Support Proficiency

Develop technical knowledge and skills to support computers and users

What you’ll be able to do — competencies

You will gain the essential IT knowledge and skills to support and troubleshoot computer systems, including:

  • Troubleshoot common IT issues with computers and users
  • Problem-solve a wide variety of issues ranging from networking and operating systems to mobile devices and security
  • Help connect users to the data they need to do their jobs regardless of the devices being used.

Note: Students who have completed this course will be able to take the optional CompTIA A+ certification exams (Core 1: 220-1001 and Core 2: 220-1002)

Course Description

expand drawer icon collaspe drawer icon

Acquire essential technical knowledge and skills for roles that support users and troubleshoot IT systems.

Prerequisites

expand drawer icon collaspe drawer icon
  • Basic knowledge of computer systems is recommended.

Syllabus

expand drawer icon collaspe drawer icon

A+ Core 1

  • Module 1: Installing and Configuring PC Components
  • Module 2: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
  • Module 3: Installing, Configuring, and Troubleshooting Storage Devices
  • Module 4: Installing, Configuring, and Troubleshooting Internal System Components
  • Module 5: Network Infrastructure Concepts
  • Module 6: Configuring and Troubleshooting Networks
  • Module 7: Implementing Client Virtualization and Cloud Computing
  • Module 8: Supporting and Troubleshooting Laptops
  • Module 9: Supporting and Troubleshooting Mobile Devices
  • Module 10: Installing, Configuring, and Troubleshooting Print Devices

A+ Core 2

  • Module 1: Supporting Operating Systems
  • Module 2: Installing, Configuring, and Maintaining Operating Systems
  • Module 3: Maintain and Troubleshoot Microsoft Windows
  • Module 4: Configuring and Troubleshooting Networks
  • Module 5: Managing Users, Workstations, and Shared Resources
  • Module 6: Security Concepts
  • Module 7: Securing Workstations and Data
  • Module 8: Troubleshooting Workstation Security Issues
  • Module 9: Supporting and Troubleshooting Mobile Devices
  • Module 10: Implementing Operational Procedures

Next available start dates

Online — Days

Registration open expand drawer icon collaspe drawer icon
IT Support Proficiency
hours icon

Total classroom hours

30 hours

schedule icon

Schedule

Online

Days, 9:30 AM - 12:00 PM, 12 T Th - 6/28/2022 - 8/4/2022

Quarter: Summer

cost icon

Total cost

$1,845

instructor icon

Instructor: James Lizama

Interested in custom learning solutions for your team?

Tombolo Institute Corporate Solutions offers tailor-made professional development programs to meet your organization’s goals.

Get started