User Experience Research

Learn how to optimize user experience research studies.

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Course details

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Registration details

User Experience Research

Learn how to optimize user experience research studies.

What you’ll be able to do — competencies

  • Develop interviews using three different interview techniques: unstructured, semi-structured and field  
  • Develop a participatory design study 
  • Create a market analysis report 
  • Develop a survey study 
  • Create technology concepts (website or app) to meet a user’s needs 
  • Create a user experience research report to describe user needs, design considerations and design concepts based on the research and analysis phase 
  • Create a research plan for a defined user base 

Course description

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Covering core topics for UX professionals, this project-based, workshop-style course will teach you how to prepare, conduct and analyze user experience research studies that result in an understanding of user needs and design recommendations. Students will employ research methods widely used in the technology industry and learn how to present findings to management and team members. Additional course topics include interviews, field studies, participatory design, market analysis, an introduction to concept sketching and a brief overview of surveys. 


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  • User Experience (UX): Design Fundamentals is recommended, but not required 


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Session 1  

  • Instructor introduction 
  • Student introductions 
  • UX Certificate overview 
  • Course introduction 
  • Introduction to UX research 
  • Skill check 1: UX vs. UI 
  • Interview overview 
  • Unstructured interviews 
  • Pick partner 

Session 2  

  • Skill check 2 – Part A: unstructured interviews 
  • Pick project area 
  • Semi-structured interviews 
  • Skill check 2 – Part B: semi-structured interviews 
  • Introduction to open coding 

Session 2 Assignments 

  • Read Understanding Your Users (UYU) Chapter 9 “Interviews” pages 220252, “Interview Tips” pages 257258 

Session 3  

  • Open coding 
  • Skill check 2 – Part C: calculating agreement 
  • Skill check 2 – Part D: open coding 

Session 3 Assignments 

  • Read UYU Chapter 9 “Interviews” pages 252255, Chapter 13 page 418 “Grounded Theory” Transcribe and chunk half of the semi-structured interview 

Session 4  

  • Field interviews 
  • Skill check 2 – Part E: field interviews 
  • Introduction to interview report (how to report research findings) 

Session 4 Assignments 

  • Read UYU Chapter 13 “Field Studies” pages 381415 

Session 5  

  • Review skill check 2 – Part F: interview report 
  • Participatory design 
  • Skill check 3: participatory design 

Session 5 Assignments 

  • Skill check 2 – Part F: interview report 
  • Read “Engaging older people using participatory design” by Lindsay, Stephen, et al 
  • Read “The joy of cheques” by Vines, John, et al 

Session 6  

  • Surveys 
  • Skill check 4: surveys 
  • Introduction to market analysis 
  • Market analysis report overview 
  • Skill check 5: market analysis report 
  • Sketching 
  • Skill check 6: sketch concepts 
  • User experience research report overview 

Session 6 Assignments 

  • Read UYU Chapter 10 “Surveys” pages 266279, 296301 
  • Read UYU “Competitive Analysis” pages 3235 

Session 7  

  • UX research report presentations (skill check 7 continued) 
  • Research plan overview 
  • Skill check 8: research plan 

Session 7 Assignments 

  • Skill check 7: UX research report 

Next available start dates

We aren’t currently offering this course, but we do update our course offerings on a regular basis. Please check back or browse our catalog for more courses that may be available now.

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