The A3 process is a problem-solving tool to facilitate lean management. Lean organizations often use the A3 process to manage work at the project, program, and portfolio levels. This course provides an overview of A3 problem solving and how to use the A3 process to improve patient experience. Students practice developing A3s and coaching others during the A3 development process. This course provides experience (e.g. learning by doing) in using A3 thinking to empower people to improve value delivery to patients, customers, employees, and other key stakeholders.