Managing Project Communication and Team Dynamics

Learn communication tools and techniques and discover best practices for managing a team.

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Course details

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Registration details

Managing Project Communication and Team Dynamics

Learn communication tools and techniques and discover best practices for managing a team.

What you’ll be able to do — competencies

  • Create a Project Communication Plan to help establish project communication policies and practices 
  • Create communication tools to promote communication within the project team 
  • Use communication tools and techniques to lead local and virtual teams 
  • Use best practices and techniques to communicate effectively with stakeholders 
  • Describe the five stages to Consensus Building and the key steps to promote buy-in within a team 
  • Use best practices and techniques to foster trust and openness within a team 
  • Use Conflict Management skills and techniques with customers and project teams 

Course description

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Communication and effective teamwork are critical but often overlooked components of effective project management. In this interactive class you will develop essential communication skills for project management success. Create a project communication plan, learn to use communication tools and techniques and discover best practices for managing a project team.  

Prerequisites

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  • Principles of Project Management or equivalent 

Syllabus

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Session 1

Create a Project Communication Plan to help establish project communication policies and practices.  

  • Define the purpose of a Communication Plan
  • Describe the major components of a Communication Plan
  • Explain the value of creating a Communication Plan
  • Describe best practices for using a Communication Plan on projects

Session 2

Create communication tools to promote communication within the project team. 

  • Explain the critical communication tools applicable to every Communication Plan
  • Describe the critical questions to ask during the creation of a Communication Plan
  • Create communication tools for a project’s Communication plan

Use communication tools and techniques to lead local and virtual teams 

  • Explain the top challenges and strategies of leading virtual teams
  • Describe key project communication tools to best communicate with and lead virtual teams
  • Describe the main techniques to conduct virtual project communications

Session 3

Use best practices and techniques to communicate effectively with stakeholders. 

  • Describe the major phases of managing stakeholders and learn to work with your stakeholders in each phase
  • Explain the Stakeholder Register and the value it brings to projects from a communication perspective
  • Name the top challenges with managing stakeholders and strategies to handle these challenges

Session 4

Describe the five stages to Consensus Building and the key steps to promote buy-in within a team. 

  • Define the stages for building consensus
  • Explain how to use the Consensus Building stages within a team
  • Define the characteristics of managers that empower teams and generate team buy-in

Use best practices and techniques to foster trust and openness within a team. 

  • Explain the top behaviors that foster trust within a team
  • Define the primary principals that create team openness

Use Conflict Management skills and techniques with customers and project teams. 

  • Describe the top Conflict Management techniques
  • Explain how to apply Conflict Management techniques to manage customer and team conflicts

Next available start dates

Online — Weekends

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Managing Project Communication and Team Dynamics
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Total classroom hours

12 hours

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Schedule

Online

Weekends, 9:00 AM - 1:00 PM, 3 S - 11/14/2020 - 12/5/2020, No class 11/28

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Total cost

$310

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Instructor: William Dow, PMP

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Notes

A NetID account is needed to access the course materials via Canvas, the online learning management system.

Online — Weekends

Registration open expand drawer icon collaspe drawer icon
Managing Project Communication and Team Dynamics
hours icon

Total classroom hours

12 hours

schedule icon

Schedule

Online

Weekends, 9:00 AM - 1:00 PM, 3 S - 2/6/2021 - 2/20/2021

Quarter: Winter

cost icon

Total cost

$345

instructor icon

Instructor: William Dow, PMP

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Notes

Required texts: Project Management Communication Tools. (Read Chapter 1 of the required text before the first class session.) A Guide to the Project Management Body of Knowledge--6th Edition, Project Management Institute, Inc., 2017. Students must have a Bellevue College NetID before the first class session.

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