What you’ll be able to do — competencies

Course 4. Essential People Skills

• Define and practice team engagement and develop a team charter to define norms and ground rules.
• Summarize effective engagement techniques in a virtual environment to improve project communications skills.
• Recognize the importance of organizational change management (OCM) planning to enable changes from a project.
• Practice adapting your communication style to increase your ability to effectively and situationally communicate.
• Recognize behaviors that promote a respectful and open culture to build a cohesive team.
• Practice key activities needed to foster team development to improve team performance.
• Summarize conflict management skills and effective application guidelines to manage project conflicts.
• Explore how to create project activities from Organizational Change Management (OCM) models to help an organization adapt to change.
• Practice techniques to provide effective feedback to improve commitment and performance of the team.
• Practice techniques to manage meetings more effectively.
• Practice team decision-making techniques to improve team effectiveness.

Course 5. Communications Management

• Examine how project communications, methods, and techniques to support successful project delivery.
• Describe the key components of a communications management plan to manage and control project communications.
• Develop project communications tools to support effective communications for both predictive and adaptive frameworks.
• Analyze communications methods best suited to effectively manage and engage project stakeholders.

Course 6. Cost Management

• Describe the key cost management concepts for predictive and adaptive frameworks to improve effectiveness.
• Explore how a cost management plan is used to develop and manage a budget.
• Analyze a project and understand key financial metrics essential to justify a capital investment project.
• Analyze the types of resources needed and when needed to determine project costs.
• Develop a time-phased budget to determine the project cost baseline.
• Explain differences between adaptive and predictive cost management approaches to develop cost estimates.
• Describe and apply Earned Value Analysis (EVA) techniques to improve project performance.

Course 7.  Risks & Issues Management

• Describe the key risk management concepts used for predictive and adaptive frameworks to improve project risk management effectiveness.
• Explain threats, opportunities, risk review, and responses to manage and control project risks.
• Recognize key risk management tools used to support risk management effectiveness.
• Illustrate an understanding of key risk management processes to apply on a project.
• Explain the issue management process to identify, manage, and respond to issues.
• Develop and execute an issue management plan to track and control key issues.